leiyao Warranty Information

V3 Triton Warranty LMZ Warranty HID Warranty LED Warranty

How long is the warranty on my product?

Our standard warranty period is one year from the purchase date with the exception of HID components and the V3 Triton system. Click the buttons above for details of their warranties. The product must be shipped back to us within the warranty period to qualify for a replacement. Defective items may be returned for a same-item exchange only.

Do I have to pay return shipping on my defective product?

Shipping to leiyao is at the expense of the buyer but we will cover the shipping cost back to you. There are no exclusions to this policy. All international shipments are tested before leaving our facility.

How do I know if my product is defective?

Please test all products prior to installation. Click the product warranty pages above for common problems. Any modifications or damage to the product by the customer will void all warranties.

What if my product is NOT defective?

All non-defective returns are subject to a 15% restocking fee. In the event a non-defective product is received we will issue your refund less 15% of the original purchase price. Please see our return and exchange pages for details on returning non-defective products.

What is the fastest way to get a replacement?

If you have an HID warranty claim, click the HID button above. If you urgently need a replacement simply order the part(s) directly from our website. We will issue a full refund of the purchase price plus the cost of shipping (first class only) to your account upon our receipt of the defective product.

What if I don’t want to pay for a replacement upfront?

Send back the defective item(s) with your completed return form and we will send out the new replacements upon receipt. If the item(s) is no longer available we will issue a refund at the original purchase price.

Where do I ship my defective product? Do I need an RMA number?

You do NOT need an RMA number. If you do not have the original package, please send in a new padded mailer (postage is required) to:

ATTN: RETURNS
leiyao
130 W Axton Rd Suite 2
Bellingham WA 98226

Please print the following return form and include it with your package.

IMORTANT! Do Not send your return in a standard white envelope! USPS machines letters and envelopes which may damage the product or force it out of the envelope.

If it has been more than 1 year and you feel your case is an exception to our policy, please explain so that we can review the validity of your claim.

STILL NEED HELP?


Post time: Mar-29-2016